FAQs – Strand Section

FAQs

If you still have questions after reviewing our FAQs,
please do not hesitate to contact us.

Phone: (213) 302-8854

After 10+ years in the fashion industry witnessing the large amounts of production waste and learning of new recycled fabrications – we decided to create a brand that’s conscientious of our planet (especially our oceans and communities) from design to the final product. We use post consumer recycled plastic bottles, abandon fishnets, and organic fabrics to create our soft and durable Strand Section styles. By using these materials, we help reduce the waste going into our oceans, landfills, and landing on our beaches, and the amount of new fabric development and pollution that comes with apparel production.
With the passion to support our local artists ranging from embroidery to sketch, we create one-of-a-kind designs for each new season.

Strand Section is wearable art. Please handle with care and wash on cold with like colors. Hang dry or dry on low. Do not iron embroidered designs.
Please see size charts below. If you have any additional questions regarding your size, feel free to contacts us at hello@strandsection.com.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Basic Questions